[VoiceOps] Shoretel 9.0 Call transfer using SIP softphone Xlite/Eyebeam

Ujjval Karihaloo ujjval at simplesignal.com
Mon Oct 19 18:46:07 EDT 2009

Here is what I see happening…This is from ShoreGear Switch…
It seems like on the SIP Trunk I am setup to prefix all calls with a 9, but when I transfer using Eyebeam Shoretel messes up the number (converts 93035551000 to 9+13035551000) in the REFER msg to the Broadsoft platform, hence call fails…

If I press Xfer on EBeam and then dial 13035551000 (Don’t prefix it with a 9), it seems to work…

I think it’s a setting  on the Shoretel….Any ideas..?

From: Jason L. Nesheim [mailto:jnesheim at cytek.biz]
Sent: Monday, October 19, 2009 4:31 PM
To: Ujjval Karihaloo
Cc: VoiceOps at voiceops.org
Subject: Re: [VoiceOps] Shoretel 9.0 Call transfer using SIP softphone Xlite/Eyebeam

Could you provide a SIP signaling capture of the communication between the Shoretel PBX, Ingate, and Broadworks?

There are several possible issues but it would be difficult to say what applies to your scenario without a capture.
Jason Nesheim

----- Original Message -----
From: "Ujjval Karihaloo" <ujjval at simplesignal.com>
To: VoiceOps at voiceops.org
Sent: Monday, October 19, 2009 9:19:21 AM
Subject: [VoiceOps] Shoretel 9.0 Call transfer using SIP softphone        Xlite/Eyebeam

I am testing Shoretel shoretel with Broadsoft and Call transfer seems to fail.

Eyebeam--> Shoregear--> SIP Provider(Broadsoft)--> PSTN

Eyebeam use calls a cell phone on the PSTN side and then tried to transfer the call to PSTN user#2, Has anyone tested this with a SIP Softphone registered to Shoretel ?

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