[VoiceOps] Call recording solutions for Broadsoft
Trevor.Fontaine at ngt.com
Fri Apr 16 11:57:40 EDT 2010
Have you looked at solutions from CTI Group? We did some lab evals
using the Broadsoft CALEA interface and the solution seemed to work
well. For a number of non-technical reasons, we decided not to move
forward with the project so I can't speak to how the solution works in a
If you interested, contact me and I'll get you connected to them.
Trevor Fontaine | Director - Network Engineering | 303-239-1033
New Global Telecom - Your Business VoIP Authority |
From: voiceops-bounces at voiceops.org
[mailto:voiceops-bounces at voiceops.org] On Behalf Of Beth Johnson
Sent: Friday, April 16, 2010 9:33 AM
To: voiceops at voiceops.org
Subject: [VoiceOps] Call recording solutions for Broadsoft
We'd like to add a call recording solution to our Broadsoft network.
Our weighted list of criteria are:
ease of use for end customers
ease of use for administrators
ease of implementation
performance efficiency (whatnots per cpu, murphies per megabyte, etc)
Yes, we do like our uptime, and we've got the budget to do it right the
In general, it seems that the marketplace has developed four different
1. Network sniffer - SPAN a port and try to make sense out of things by
joining the SIP/RTP with configuration information
2. SIP server - Use SIP to redirect the call into a media proxy that
captures the traffic
3. CALEA interface - Overload the CALEA function to provide recording
4. Dual number forward - Use two telephone numbers and a forwarding
scheme to get a call into and out of a recording server at the TN level
If you have experience with integrating a call recording solution with
broadsoft, or thoughts on the various architectures, I'd be grateful to
hear your opinion.
Thank you very much.
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