[VoiceOps] Call recording solutions for Broadsoft

[Beth Johnson]

Thanks for the info!  I've got a call into them, we'll see where it goes.

I'd be a little concerned with overloading the LI interface for this
function.  LI calls weigh twice as much as normal, so there are load
concerns to be addressed.  Additionally, media server port limits and
numerical limits in the LI interface itself conspire to load up and
constrain the BW platform much more than it would be if all the recording
were done outside the BW network.  Still, they'll get an honest hearing, and
maybe a dip in our shark tank.

What did you think of the ability to follow an intercepted call through the
AS XS logs?









On Fri, Apr 16, 2010 at 8:57 AM, Trevor Fontaine <Trevor.Fontaine at ngt.com>wrote:

>  Have you looked at solutions from CTI Group?  We did some lab evals using
> the Broadsoft CALEA interface and the solution seemed to work well.  For a
> number of non-technical reasons, we decided not to move forward with the
> project so I can't speak to how the solution works in a production
> environment.
>
> If you interested, contact me and I'll get you connected to them.
>
>
> Trevor Fontaine *|* Director - Network Engineering *|* 303-239-1033
>
> *New Global Telecom - Your Business VoIP Authority |*
>
>
>  ------------------------------
> *From:* voiceops-bounces at voiceops.org [mailto:
> voiceops-bounces at voiceops.org] *On Behalf Of *Beth Johnson
> *Sent:* Friday, April 16, 2010 9:33 AM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Call recording solutions for Broadsoft
>
> Hello all,
>
> We'd like to add a call recording solution to our Broadsoft network.
>
> Our weighted list of criteria are:
>
> stability
> stability
> stability
> features
> ease of use for end customers
> ease of use for administrators
> ease of implementation
> performance efficiency (whatnots per cpu, murphies per megabyte, etc)
> cost
>
>
> Yes, we do like our uptime, and we've got the budget to do it right the
> first time.
>
> In general, it seems that the marketplace has developed four different
> architectures:
>
> 1.  Network sniffer - SPAN a port and try to make sense out of things by
> joining the SIP/RTP with configuration information
>
> 2.  SIP server - Use SIP to redirect the call into a media proxy that
> captures the traffic
>
> 3.  CALEA interface - Overload the CALEA function to provide recording
> services.
>
> 4.  Dual number forward - Use two telephone numbers and a forwarding scheme
> to get a call into and out of a recording server at the TN level
>
>
> If you have experience with integrating a call recording solution with
> broadsoft, or thoughts on the various architectures, I'd be grateful to hear
> your opinion.
>
>
> Thank you very much.
>
>
>
>
>
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