[VoiceOps] Call recording solutions for Broadsoft
ssrinivasan at telesphere.com
Fri Apr 16 14:13:45 EDT 2010
I am a current customer of CTI - you can correspond with me directly if you wish.
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Beth Johnson
Sent: Friday, April 16, 2010 11:00 AM
To: Trevor Fontaine
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Call recording solutions for Broadsoft
Thanks for the info! I've got a call into them, we'll see where it goes.
I'd be a little concerned with overloading the LI interface for this function. LI calls weigh twice as much as normal, so there are load concerns to be addressed. Additionally, media server port limits and numerical limits in the LI interface itself conspire to load up and constrain the BW platform much more than it would be if all the recording were done outside the BW network. Still, they'll get an honest hearing, and maybe a dip in our shark tank.
What did you think of the ability to follow an intercepted call through the AS XS logs?
On Fri, Apr 16, 2010 at 8:57 AM, Trevor Fontaine <Trevor.Fontaine at ngt.com<mailto:Trevor.Fontaine at ngt.com>> wrote:
Have you looked at solutions from CTI Group? We did some lab evals using the Broadsoft CALEA interface and the solution seemed to work well. For a number of non-technical reasons, we decided not to move forward with the project so I can't speak to how the solution works in a production environment.
If you interested, contact me and I'll get you connected to them.
Trevor Fontaine | Director - Network Engineering | 303-239-1033
New Global Telecom - Your Business VoIP Authority |
From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Beth Johnson
Sent: Friday, April 16, 2010 9:33 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [VoiceOps] Call recording solutions for Broadsoft
We'd like to add a call recording solution to our Broadsoft network.
Our weighted list of criteria are:
ease of use for end customers
ease of use for administrators
ease of implementation
performance efficiency (whatnots per cpu, murphies per megabyte, etc)
Yes, we do like our uptime, and we've got the budget to do it right the first time.
In general, it seems that the marketplace has developed four different architectures:
1. Network sniffer - SPAN a port and try to make sense out of things by joining the SIP/RTP with configuration information
2. SIP server - Use SIP to redirect the call into a media proxy that captures the traffic
3. CALEA interface - Overload the CALEA function to provide recording services.
4. Dual number forward - Use two telephone numbers and a forwarding scheme to get a call into and out of a recording server at the TN level
If you have experience with integrating a call recording solution with broadsoft, or thoughts on the various architectures, I'd be grateful to hear your opinion.
Thank you very much.
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