[VoiceOps] Looking for Opinions on DASH e911 service

[Doug Knight]

unfair critism and generalization of e911 in general. we have ocal interconnection for 911 as well as we have use Dash (reseller of intrado) for 4 years in our VoIP network. there were growing pains 4 years ago. But, they're solid until you have the resources and volume to go to intrado for e911 direct.

dk

________________________________________
From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins [paul at timmins.net]
Sent: Wednesday, March 10, 2010 7:04 PM
To: Lunch Hound
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Looking for Opinions on DASH e911 service

If you get anything other than a live operator at a PSAP, run, don't
walk, to someone else.

After "experiencing" many of these providers, we built out our own
facilities based 911 network for a REASON.

And now, none of our customers break their leg, and get someone with a
Canadian accent asking for their zipcode and warm transferring them to
non emergency lines at police departments.

-Paul

Lunch Hound wrote:
> For some REAL fun, place a bunch of quick, back-to-back test calls to
> all the "different" 911 providers that you think you have.  Do it late
> at night when they are bored and have time on their hands.  Get chummy
> with the operators, learn their voices, crack the same lame joke each
> time.
>
> You'll be surprised at how many times your "different" providers all
> go back to the same person, who seems to laugh less and less at your
> same lame joke each time.
>
> We've caught some major players outsourcing their services to the same
> shop w/o telling us about it.   Not that they have to tell us, of
> course, but still....
>
>
>
>
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>
>
> On Wed, Mar 10, 2010 at 1:28 PM, Eric Hiller <clec at cygnustel.com
> <mailto:clec at cygnustel.com>> wrote:
>
>     Hello all, we are a facilities based clec and are looking at DASH e911
>     service. Anyone here use them? any opinions?
>
>     Thanks!
>     -Eric
>
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