[VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF issues

[Nicholas Sten]

It happens to us all the time with our Polycom phones, but only when the
user's Polycom is in speakerphone mode.

If you press the mute key while in speakerphone mode and then dial the DTMF
digits, the problem never occurs.

-N




On Tue, Mar 16, 2010 at 6:29 AM, Dawson, Robert <robert.dawson at mindshift.com
> wrote:

>  I’ve got a customer that is experiencing issues with DTMF recognition
> when utilizing Webex Conference services. I have adjusted DTMF length and
> level to the point that it is causing issues with some other services but
> they are still reporting failures. I can intermittently replicate the issue
> as well. Anyone experience anything similar? Thoughts?
>
>
>
> Robert Dawson - MCSE, MCTS Microsoft Exchange 2007
>
> NOC 3/VoIP Engineer
>
> mindSHIFT Technologies, Inc.
> 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033
>
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>
> www.mindSHIFT.com <http://www.mindshift.com/>
>
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