[VoiceOps] CNAM issues with Cox Communications

[Scott Berkman]

If you have access to the LERG you should try the translations contact for
Cox in there.  You can also try to find a Cox customer to open the ticket
for you, many carriers respond better to customers unless you don't find the
right contact.

 

I have also seen this with other carriers, and its sometimes a bit of a pain
to resolve.  

 

Since there isn't one central CNAM database, (and for performance and other
various reason) large carriers will usually have a local CNAM database that
they feed from a variety of sources.  They also generally allow some means
for override or asking for a local value to be stored "permanently"
overriding any other entries pulled in from other databases.  When you run
into this issue, it's usually one of these overrides that needs to get
replaced or just removed.

 

Good luck!

 

-Scott

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Carlos Alvarez
Sent: Tuesday, December 13, 2011 12:52 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] CNAM issues with Cox Communications

 

They have the worst CNAM system known to man.  For years we've had constant
struggles to get them to update CNAM even months after we've done an update.
And now they seem to be associating random CNAM data with some of our
numbers (for their customers, not in the database itself).  We are getting
customer complaints that when they call Cox customers CNAM is displayed that
has absolutely nothing to do with the number sent, now or in the past.

 

So...

 

1.  Anyone know how to get this resolved with Cox?  Any contact info?

 

2.  Anyone else seeing this with Cox?

 

3.  Any ideas on how arbitrary information would get associated with numbers
in their system?

 


 

-- 

Carlos Alvarez

TelEvolve

602-889-3003

 

 

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