[VoiceOps] CNAM issues with Cox Communications

[Carlos Alvarez]

On Wed, Dec 14, 2011 at 8:14 AM, Keith Croxford <kcroxford at telesphere.com>wrote:

> Carlos –****
>
> ** **
>
> ** **
>
> **1.       **Call their Business Operations Center @ 866-291-2262. This
> should get you to someone in their Phoenix Office.  50% of the time this
> number  will be answered by someone in Tier 3.   Tier 3 has the ability to
> clear the CNAM cache and redip.
>

Keith, that was excellent info, and it worked, quick and easy.  Thanks!

Do you know what their CNAM game is, and how they end up with invalid data?
 I can understand caching in order to be cheap, but getting incorrect data
assigned to a number seems...impossible...


-- 
Carlos Alvarez
TelEvolve
602-889-3003
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