[VoiceOps] CNAM issues with Cox Communications

[Keith Croxford]

Carlos -



1.       Call their Business Operations Center @ 866-291-2262. This should get you to someone in their Phoenix Office.  50% of the time this number  will be answered by someone in Tier 3.   Tier 3 has the ability to clear the CNAM cache and redip.

If you can't get any traction with this, I can probably find the number of someone in Tier 3 that I worked with (on a CNAM issue) that can help.


KEITH CROXFORD  |
Anywhere (480) 385-7002 | Fax (480) 385-7007 | kcroxford at telesphere.com<mailto:kcroxford at telesphere.com>
Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%20250%2CScottsdale%2CAZ%2C85258>

 NEW! Customer Portal: Anytime Access. Instant Insight.   my.telesphere.com<http://my.telesphere.com>


From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez
Sent: Tuesday, December 13, 2011 10:52 AM
To: voiceops at voiceops.org
Subject: [VoiceOps] CNAM issues with Cox Communications

They have the worst CNAM system known to man.  For years we've had constant struggles to get them to update CNAM even months after we've done an update.  And now they seem to be associating random CNAM data with some of our numbers (for their customers, not in the database itself).  We are getting customer complaints that when they call Cox customers CNAM is displayed that has absolutely nothing to do with the number sent, now or in the past.

So...

1.  Anyone know how to get this resolved with Cox?  Any contact info?

2.  Anyone else seeing this with Cox?

3.  Any ideas on how arbitrary information would get associated with numbers in their system?


--
Carlos Alvarez
TelEvolve
602-889-3003


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