[VoiceOps] Auto/predictive VoIP dialer recommendation for a small company

[Tony Zunt]

We support a couple Aspect Software Unified IP dialers.  They can definitely
support the size of the agent pool you mention, but can also be difficult in
terms of service quality and cost.  Concerto Software gradually gobbled up
the major players in predictive dialing since 2000 (Davox, Melita, Aspect)
and then assumed the Aspect name.  There's really not very much competion in
the oubound space.  I know the Genesys and Cisco have outbound solutions,
but I haven't heard of anyone who has used them.  Anyone else have?
.
On Thu, Feb 17, 2011 at 6:17 PM, Carlos Alvarez <carlos at televolve.com>wrote:

> We have a client that is being screwed by his predictive dialer vendor (on
> service quality *and* cost, but quality is most important).  They have about
> 50 employees, with around 35 of them on the dialer.  Any recommendations
> other than Vicidial?  Preferably something we can load up on a machine for
> them and they can manage on a day to day basis.
>
> We do not have any dialer expertise in house, and don't really want to, but
> they're a good customer who we want to help out.
>
>
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
>
>
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