[VoiceOps] Combination bug EdgeMarc/Polycom?

[Scott Berkman]

Haven't seen that one with Edgemarcs but see things like that all the time
with firewalls.

I'd ask the Edgewater support guys if they have heard of the issue,
otherwise you will need to get captures of the signaling inside and outside
the Edgemarc to see what is causing the problem.  If you have EdgeView you
can set up a signaling capture easily that can run for a long while and will
upload back to the EMS before the ramdrive fills up.  Same can be
accomplished with a shell script.

	-Scott

-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of owen r
Sent: Friday, January 07, 2011 7:59 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Combination bug EdgeMarc/Polycom?

Hello Voice-Ops,

I have a frustrating situation where a random 1% of PolyCom phones (Mix, but
all running 3.1.1) behind EdgeMarcs (VRRP 9.1.9) configuration are losing
registrations overnight after a failed boot server check-in. (FTP)

Phone will be URL call disabled until reboot or 12 hour+ wait. Inbound calls
still work, outbound calls fail. Registration from a packet level is normal.

Scenario is complex, but repeatable at multiple client sites. (so not
firewall/lan) wireshark, tech support, release codes, ftp logs, and boot
logs are all unhelpful/empty, and the firmware code (s) we're running can't
be changed without proof, which at this point can only be generated by a fun
weekend spent rebooting a cluster of phones over and over again, which for
an annoying bug seems excessive.

Bit of a rim-rock. Anyone seen anything like this?

Cheers,

Owen R.
____
Senior Network Engineer
Impulse Advanced Communications
805-884-6332
owen at impulse.net

_______________________________________________
VoiceOps mailing list
VoiceOps at voiceops.org
https://puck.nether.net/mailman/listinfo/voiceops