[VoiceOps] Sprint Wireless

Mary Lou Carey marylou at backuptelecom.com
Tue Nov 22 18:35:56 EST 2011

The best way to get it resolved would be to call the Sprint Carrier
Translations group if you are having problems with all your customers in a
specific DID range calling a specific number Sprint number. If the number is
new, chances are that you're having problems because they haven't added your
NXX to their routing tables. If no one on the list has the number, the
easiest way to locate them it to look up the OCN associated with the Sprint
TN on localcallingguide.com and then call that person to get their Carrier
Translations contact.  


If you have to resort to filing a consumer complaint, have someone you know
with a Sprint phone make a test call to your customer's number and note what
happens. Then call the Sprint service Center with that person on the line
and as soon as they give Sprint permission to handle the routing problem for
you, you can have them drop off. Sprint will need to know the following
information to put in a trouble ticket.


Calling Party

Called Party

Error message or response (fast busy, customer not in service, etc)


You can also put in a trouble ticket with your SS7 provider so they can do a
trace on the call and see where it is dropping. That will indicate which
carrier the call is failing with. If it's a Spring routing problem then most
likely not only will your customers have problems calling them......their
customers will have problems calling your DID numbers.



Mary Lou Carey

BackUP Telecom Consulting

CLEC Consultant

OFF: 615-791-9969





From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Nick Olsen
Sent: Tuesday, November 22, 2011 4:04 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] Sprint Wireless


Hey Guys. Thanks for all the contacts. Unfortunately I didn't get any home
runs with any of them. My route to getting it fixed (or atleast on its way
as of 4:58 EST today) was calling as a customer (Sales guy in the office has
a sprint wireless phone). After about 45 minutes of getting past around, I
finally got to a supervisor that understood what I was talking about. So
they say it should be fixed in 72 hours. Fingers crossed.

Nick Olsen
Network Operations 

(855) FLSPEED  x106

Image removed by sender.



From: "Carlos Alvarez" <carlos at televolve.com>
Sent: Monday, November 21, 2011 4:34 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] Sprint Wireless

Sorry, I can't help with contacts, but we've run into this a number of
times.  Is the message something like "The subscriber does not allow you to
call this number?"  We had success referring the issue back to the customers
and telling them to have the Sprint customer call in for support. 



On Mon, Nov 21, 2011 at 1:34 PM, Nick Olsen <nick at flhsi.com> wrote:

Anyone have any contacts in the Wireless side of the Sprint house?
I've got DID's that aren't reachable from local sprint wireless service. And
Sprint customer service wont speak to me since I'm not a customer...

Nick Olsen
Network Operations 

(855) FLSPEED  x106

Error! Filename not specified.

VoiceOps mailing list
VoiceOps at voiceops.org



Carlos Alvarez





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