[VoiceOps] How to get XO to remove a ported-out number?

[Scott Berkman]

Open tickets repeatedly until it works.  XO support especially at the lower
tiers is atrocious.

You can also try their carrier support number (877-792-5550) and see if that
gets you any better results.

	-Scott

-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Jay Hennigan
Sent: Monday, October 10, 2011 8:13 PM
To: VoiceOps
Subject: [VoiceOps] How to get XO to remove a ported-out number?

We have a customer who moved their toll-free numbers from XO to us over a
week ago.

When this customer was served by them, XO had a backup route in place so
that if the primary path failed, calls would complete to the executives'
cell phones for emergencies such as a PRI circuit cut, PBX failure, etc.

After the port, everything works except that whenever an XO customer dials
the toll-free number it rings the executive's cell phone.  It seems that XO
hasn't torn town their interior routing.  This is annoying to our customer
and their callers.  Trying to explain the nature of the problem to XO
first-level support and getting them to act on it is becoming somewhat
futile.  Having our customer ask their random callers who are XO customers
to open tickets is likewise somewhat awkward.

Might there be an XO person lurking here who can contact me off-list or
someone else who can offer a suggestion?

--
Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse
Internet Service  -  http://www.impulse.net/ Your local telephone and
internet company - 805 884-6323 - WB6RDV
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