[VoiceOps] Fax Server Solutions

[Adam Baird]

We've been running FaxBack now for more than a year.  We had a rough start at the beginning with stability and support issues but things have been more stable in the last few months.  With the exception of a single device using HTTPS on a separate beta server, we exclusively use the product for faxing via email.

Our one customer using the HTTPS integration likes it and it rarely goes down, but again it is only one device on a dedicated server.  We do however intend to investigate expanded HTTPS use in the mid-term future.

Our main issue with the product is that it does not seem to be particularly suited for a service provider environment.  Features that you would expect for a service provider product including API, partitioning capabilities, tiered administration access etc either do not exist or are rudimentary.

Having said that, FaxBack has worked with us to get through a lot of these issues and our experience is getting much better.


ADAM BAIRD  |  SR. VOICE ENGINEER
Anywhere (480) 289-7476 | Fax (480) 289-7477 | abaird at telesphere.com<mailto:abaird at telesphere.com>
Telesphere | 9237 E. Via de Ventura, Ste 250 | Scottsdale, AZ 85258<http://maps.google.com/maps?f=q&q=9237%20E.%20Via%20de%20Ventura,%20Ste%20250%2CScottsdale%2CAZ%2C85258>

 NEW! Customer Portal: Anytime Access. Instant Insight.   my.telesphere.com<http://my.telesphere.com>


From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Robert Dawson
Sent: Thursday, September 15, 2011 11:05 AM
To: VoiceOps at voiceops.org
Subject: [VoiceOps] Fax Server Solutions

Anyone using FaxBack Satisfaxtion? Any pros/cons/thoughts? Particularly interested in feedback on the HTTPS ATA solution.

Any other alternative suggestions?

[cid:image001.jpg at 01CC7452.72A50760]

Robert Dawson
Voice Systems Engineer
202-349-0477(o) | 571-234-2621 (c) | 202-541-9050 (f)
rdawson at alliedtelecom.net<mailto:rdawson at alliedtelecom.net>~ www.alliedtelecom.com
1120 20th St NW Suite 500-S Washington, DC 20036



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