[VoiceOps] CSR Request?

Erik Flournoy erik at eespro.com
Tue Dec 11 14:03:50 EST 2012


Wouldn't the winning CLEC representing the reseller have to send the LOA
with the a CSR request?  I have numerous run ins with TW Telecom where I
was attempting to port a customer number that was with a reseller and they
sometimes ignored the LOA since it didn't match the customer on record.
 Thus I thought the point of the CSR is to determine the customer on record
before submitting an LSR request.

Erik Flournoy

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On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey
<marylou at backuptelecom.com>wrote:

> You need to send a letter of authorization signed by the customer along
> with
> the request for the CSR to the losing carrier. The losing carrier has a
> right to request an LOA before they release any information, but when you
> provide the LOA they are obligated to send it to you because you are acting
> on the customer's behalf.
> Mary Lou Carey
> BackUP Telecom Consulting
> marylou at backuptelecom.com
> Office: 615-791-9969 x 2001
> -----Original Message-----
> From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
> On Behalf Of David Wessell
> Sent: Tuesday, December 11, 2012 12:16 PM
> To: voiceops at voiceops.org
> Subject: [VoiceOps] CSR Request?
> Hi All,
> A question for you that I've never been able to get an answer too.
> We are a small hosted VOIP shop. And we port numbers through various
> aggregators (example vitelity)
> When we are porting phone numbers I am occasionally asked for a CSR by the
> gaining carrier (Or the aggregator that we are using). Sometimes they are
> able to get the CSR and sometimes they are not.
> However, when I call the losing carrier they always state that they don't
> give out CSR's. And that the winning carrier needs to request the CSR.
> One of the two parties is giving bad information , and I can't ever tell
> which one. Are there rules that govern the CSR requests? If there a way
> that
> we can ever do a CSR request without going through the consumer channels?
> Thanks
> David
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