[VoiceOps] CSR Request?

[Mary Lou Carey]

By the way, you should be able to tell the losing porting company by who the
end user's LRN belongs to and you should be able to tell who the losing
reseller is by looking at the bill the end user receives.

 

 

Mary Lou Carey

BackUP Telecom Consulting

marylou at backuptelecom.com 

Office: 615-791-9969 x 2001

 

 

 

From: Erik Flournoy [mailto:erik at eespro.com] 
Sent: Tuesday, December 11, 2012 1:04 PM
To: Mary Lou Carey
Cc: David Wessell; voiceops at voiceops.org
Subject: Re: [VoiceOps] CSR Request?

 

Mary,

 

Wouldn't the winning CLEC representing the reseller have to send the LOA
with the a CSR request?  I have numerous run ins with TW Telecom where I was
attempting to port a customer number that was with a reseller and they
sometimes ignored the LOA since it didn't match the customer on record.
Thus I thought the point of the CSR is to determine the customer on record
before submitting an LSR request.

 

Regards,


Erik Flournoy

808-426-4527
301-218-7325

 

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On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey <marylou at backuptelecom.com>
wrote:

You need to send a letter of authorization signed by the customer along with
the request for the CSR to the losing carrier. The losing carrier has a
right to request an LOA before they release any information, but when you
provide the LOA they are obligated to send it to you because you are acting
on the customer's behalf.

Mary Lou Carey
BackUP Telecom Consulting
marylou at backuptelecom.com
Office: 615-791-9969 x 2001


-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of David Wessell
Sent: Tuesday, December 11, 2012 12:16 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] CSR Request?

Hi All,

A question for you that I've never been able to get an answer too.

We are a small hosted VOIP shop. And we port numbers through various
aggregators (example vitelity)

When we are porting phone numbers I am occasionally asked for a CSR by the
gaining carrier (Or the aggregator that we are using). Sometimes they are
able to get the CSR and sometimes they are not.

However, when I call the losing carrier they always state that they don't
give out CSR's. And that the winning carrier needs to request the CSR.

One of the two parties is giving bad information , and I can't ever tell
which one. Are there rules that govern the CSR requests? If there a way that
we can ever do a CSR request without going through the consumer channels?

Thanks
David

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