[VoiceOps] Voicemail options

[Nelson Hicks]

In our case, we have some PSTN customers being fed off an Adtran TA5000 
as Broadworks subscribers and using the Broadworks voice portal, and we 
have some PSTN customers that are GR303 links directly back to a soft 
switch that uses the Asterisk server for voicemail.  Different 
collocation facilities in the same city use one or the other, and we 
have to give the customer one voice portal number or another to call to 
check their voicemail depending on which facility they're based off of, 
which is prone to error.  It also means that if a customer moves across 
town, they may end up on the other voicemail system.

We do also have Hosted PBX customers on the Broadworks system, but I'm 
much less concerned about them in this case.

The Asterisk system used to be a Hosted PBX platform, but currently only 
does voicemail for the GR303 customers above.  It currently writes 
voicemail to files on an NFS share.  I'm looking at the IMAP 
configuration options now.

Thanks,

Nelson Hicks
DNS and Web Administrator
SOCKET
(573) 817-0000
dns at socket.net
1-800-SOCKET-3  www.socket.net


On 05/24/2012 12:08 AM, Matt Yaklin wrote:
>
> What is the main reason for wanting to merge them?
> More efficient provisioning?
> One less system to manage?
>
> I am in the same boat you are. Asterisk voicemail for
> residential customers as well as generic boxes for one
> off situations. BS vm for my hosted pbx customers that have
> more bells and whistles.
>
> Yet never did I ever consider wanting to merge them as
> the amount of work to figure that out would not be worth
> it to me.
>
> Granted I have thought about residential customers getting
> a voicemail account on BS as our T7000 plus adsl2+ dslams
> can work with BS to give extra features to a voice line
> (I forget the exact name Taqua/BS calls this) but there
> seems to be very little demand above what we already offer
> in our packages.
>
> So perhaps if we knew the reason for wanting to attempt this
> strategy below we might be able to offer better ideas. I am
> curious why you would want to this myself.
>
> matt
>
> On Wed, 23 May 2012, Nelson Hicks wrote:
>
>> Hello,
>>
>> We currently have two separate SIP voicemail systems for two 
>> different platforms, and I'm looking at options
>> to merge them.  One of them is part of an Asterisk PBX and the other 
>> is the Broadworks voice portal.
>>
>> We would like to avoid moving a large mass of users from the Asterisk 
>> platform over to Broadworks and tie up a
>> bunch of messaging licenses, but I don't think we want to move the 
>> voicemail for the Broadworks subscribers
>> over to the other system either (they would lose other voice portal 
>> functions).
>>
>> I'm looking for what you guys would think of to try to fill this gap, 
>> both in type of solution and software.
>> I'm not happy with any ideas I've brainstormed myself.
>>
>> Thanks,
>>
>>
>> -- 
>> Nelson Hicks
>> DNS and Web Administrator
>> SOCKET
>> (573) 817-0000
>> dns at socket.net
>> 1-800-SOCKET-3  www.socket.net
>>
>>
>>