[VoiceOps] Canadian TFN Calls

[Shripal Daphtary]

Thanks. I'm actually working with Primus Canada and I have inbound trunks with them now. 



Sent from my mobile device.

On Oct 19, 2012, at 10:05 AM, Jared Geiger <jared at compuwizz.net> wrote:

> On Fri, Oct 19, 2012 at 9:23 AM, Shripal Daphtary <shripald at gmail.com> wrote:
>> Hi all, I have an issue that seems to have arisen (perhaps recently), that
>> i'm unsure of how to resolve.  We have a few customers in the Toronto, ON
>> area where the outgoing CLID set as a Toronto TN (sourced from bandwidth.com
>> i believe).  when these customers dial canadian Toll Free numbers, the TFN
>> provider rejects the call. we send these calls our our level3 EVT trunk.
>> Level 3 states that they only support canadian TN's calling Canadian TFN's
>> as "best effort".
>> 
>> we have the same issue sending the calls out Bandwidth, where they might
>> likely send the call out Level3 as well.
>> we have the same issue sending the calls out windstream.
>> 
>> has anyone seen this issue as well?  i'm going to try a few more carriers.
>> 
>> thanks,
>> 
>> shri
>> 
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> 
> Hi Shri,
> 
> Yes we see this a lot. The frustrating part is when the carrier
> doesn't give a 503 but instead plays a recording. We usually have good
> luck by first sending the call to our Peerless Networks trunks and
> then if they can't terminate it, they do 503 it and then we try 360
> Networks (Onvoy Voip360). This has given us the best results.
> 
> Carriers that we've tested that tend to play a message are O1
> Communications and Hypercube,
> 
> I've been told in Canada many carriers have to pay to terminate the
> Toll Free traffic reliably. I would suggest talking to Primus Canada
> to see if they can help you out.
> 
> ~Jared
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