[VoiceOps] OT: What do you recommend for help desk software

Faisal Imtiaz faisal at snappydsl.net
Thu Feb 7 13:51:15 EST 2013

We have been using Kayako, very flexible and works well.....


Faisal Imtiaz
Snappy Internet & Telecom
7266 SW 48 Street
Miami, Fl 33155
Tel: 305 663 5518 x 232
Helpdesk: 305 663 5518 option 2 Email: Support at Snappydsl.net

On 2/7/2013 1:43 PM, Carlos Alvarez wrote:
> This may be considered slightly off topic here, not sure.  I figured 
> some of you would have insight and recommendations as many people here 
> have a business similar to ours.  We have several small companies who 
> share workers, clients, and contractors in various ways.  We have been 
> using Zendesk for our help desk, but it's tough because they won't 
> allow one person to be in multiple organizations.  So we have a 
> contractor who is John-A in company A and John-B for company B, etc. 
>  Annoying.  We are looking for other options, hosted preferred, but we 
> can fire it up in a VM if we need to.  We are small and would have 
> about six help desk agent types, and only a few hundred end users.  We 
> don't need highly advanced features like RT would provide; simplicity 
> and customer acceptance is the highest priority.  Must accept 
> tickets/replies by e-mail.  Most of our tickets are handled in a day, 
> and are fairly simple, while maybe 5% linger for weeks as they are 
> complex, but those still don't need a bunch of details in them.
> -- 
> Carlos Alvarez
> TelEvolve
> 602-889-3003
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