[VoiceOps] OT: What do you recommend for help desk software

Erik Flournoy erik at eespro.com
Thu Feb 7 15:37:33 EST 2013

If you want to build your own system look at Dolibar or openERP / Bravo
those are work horses.  The ERP and Bravo are java based so you
can practically do anything with them.

Erik Flournoy

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On Thu, Feb 7, 2013 at 9:28 AM, Nick Olsen <nick at flhsi.com> wrote:

> We ended up with SmarterTrack from SmarterTools. (We also use
> SmarterMail). It's working pretty well for us. We started out with OSTicket
> Which is free, That also did well for awhile.
> Nick Olsen
> Network Operations
> (855) FLSPEED  x106
> ------------------------------
> *From*: "Faisal Imtiaz" <faisal at snappydsl.net>
> *Sent*: Thursday, February 07, 2013 1:53 PM
> *To*: voiceops at voiceops.org
> *Subject*: Re: [VoiceOps] OT: What do you recommend for help desk software
> We have been using Kayako, very flexible and works well.....
> Regards.
> Faisal Imtiaz
> Snappy Internet & Telecom
> 7266 SW 48 Street
> Miami, Fl 33155
> Tel: 305 663 5518 x 232
> Helpdesk: 305 663 5518 option 2 Email: Support at Snappydsl.net
> On 2/7/2013 1:43 PM, Carlos Alvarez wrote:
> This may be considered slightly off topic here, not sure.  I figured some
> of you would have insight and recommendations as many people here have a
> business similar to ours.  We have several small companies who share
> workers, clients, and contractors in various ways.  We have been using
> Zendesk for our help desk, but it's tough because they won't allow one
> person to be in multiple organizations.  So we have a contractor who is
> John-A in company A and John-B for company B, etc.  Annoying.  We are
> looking for other options, hosted preferred, but we can fire it up in a VM
> if we need to.  We are small and would have about six help desk agent
> types, and only a few hundred end users.  We don't need highly advanced
> features like RT would provide; simplicity and customer acceptance is the
> highest priority.  Must accept tickets/replies by e-mail.  Most of our
> tickets are handled in a day, and are fairly simple, while maybe 5% linger
> for weeks as they are complex, but those still don't need a bunch of
> details in them.
>  --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
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