[VoiceOps] Issue with one touch call list buttons on Polycom 501/Broadsoft

[Jay Ashworth]

Dumb question: your configs are packed rather than prettyprinted, right?

My 601s wouldn't tolerate prettified xml; they puked.

Robert Dawson <RDawson at alliedtelecom.net> wrote:

>We picked up a customer that had a number of 501s. I downloaded the
>latest firmware, bootrom and configs and created a new device type.
>Phones boot, provision and register fine however there is no icon
>displayed for the registered lines and the one touch call list feature
>does not work.
>
>If I boot against the vanilla configs everything is normal, as soon as
>I boot against the "templated" configs it breaks. I have literally
>stripped everything out of the configs that I can, they have basic
>registration information at this point.
>
>I have made up dozens of Polycom configurations in the past and never
>seen this issue.
>
>Of course since the device has been out of warranty since 2007 I have
>to open a PPI ticket so I just wanted to see if anyone may have seen
>something similar in the past.
>
>Thanks,
>Rob
>
>
>
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