[VoiceOps] Issue with one touch call list buttons on Polycom 501/Broadsoft

Nelson Hicks nelsonh at socket.net
Wed Feb 27 16:29:00 EST 2013

Just to make sure you're aware, the Polycom SPIP 501 phones are not 
supported on newer versions of the SIP application (anything 3.2 or 
newer) and the configuration files were changed somewhat in version 3.3, 
breaking backward compatibility.  I think Broadsoft used to have CPE 
kits with templates for Polycom verison 3.1.2-RevB, but I don't see them 

You may end up needing to compare the CPE kit template files for the 
3.3.1 version to the stock Polycom config files from 3.3.1 to find the 
differences and then apply them to stock Polycom 3.1.x files.  Be sure 
to download the SoundPoint IP Administrator's Guide - SIP 3.1 to review 
config syntax if needed.

On 02/27/2013 02:37 PM, Robert Dawson wrote:
> We picked up a customer that had a number of 501s. I downloaded the 
> latest firmware, bootrom and configs and created a new device type. 
> Phones boot, provision and register fine however there is no icon 
> displayed for the registered lines and the one touch call list feature 
> does not work.
> If I boot against the vanilla configs everything is normal, as soon as 
> I boot against the "templated" configs it breaks. I have literally 
> stripped everything out of the configs that I can, they have basic 
> registration information at this point.
> I have made up dozens of Polycom configurations in the past and never 
> seen this issue.
> Of course since the device has been out of warranty since 2007 I have 
> to open a PPI ticket so I just wanted to see if anyone may have seen 
> something similar in the past.
> Thanks,
> Rob
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