[VoiceOps] 911 address policy for company phones at home

[Todd Wolf]

http://transition.fcc.gov/cgb/consumerfacts/voip911.pdf  send your customer this which shows that you are required by law to provide the 911 service

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From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Aaron D. Osgood
Sent: Friday, January 18, 2013 11:15 AM
To: 'Carlos Alvarez'
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] 911 address policy for company phones at home

I don't have a document - BUT - ask them to sign something accepting FULL LEGAL and FINANCIAL RESPONSIBILITY for compliance in the unfortunate event that their staff member needs 911 and cannot dial it.


Aaron D. Osgood

Streamline Solutions L.L.C

P.O. Box 6115
Falmouth, ME 04105

TEL: 207-781-5561
MOBILE: 207-831-5829
ICQ: 206889374
GVoice: 207.518.8455
GTalk: aaron.osgood
AOsgood at Streamline-Solutions.net<mailto:AOsgood at Streamline-Solutions.net>
http://www.streamline-solutions.net<http://www.streamline-solutions.net/>

Introducing Efficiency to Business since 1986.



From: voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org> [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez
Sent: Friday, January 18, 2013 10:51 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [VoiceOps] 911 address policy for company phones at home

We have a customer who wants us to block 911 on the phones that they give to key employees to take home.  They don't want to pay fees for 911 service at each home (which is stupid, since it's so cheap, but that's a digression).  I told them this is "illegal" but they asked to see the law, and I can't actually find something that says so.  Yet that's the common knowledge around the industry.  I do have the FCC documents that require an ITSP to provide the service, but the customer contends it doesn't apply to this specific case.

So two questions...

Does anyone here allow their customers to do this?

What is the best document to give the customer to support our position?

--
Carlos Alvarez
TelEvolve
602-889-3003

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