[VoiceOps] 911 address policy for company phones at home

[Erik Flournoy]

The icing on the cake

All interconnected VoIP providers must automatically provide 911 service to
all their customers as a standard, mandatory feature without customers
having to specifically request this service. VoIP providers may not allow
their customers to “opt-out” of 911 service
On Jan 18, 2013 7:12 AM, "Todd Wolf" <twolf at unifiedtechnologies.com> wrote:

> http://transition.fcc.gov/cgb/consumerfacts/voip911.pdf  send your
> customer this which shows that you are required by law to provide the 911
> service****
>
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> *From:* voiceops-bounces at voiceops.org [mailto:
> voiceops-bounces at voiceops.org] *On Behalf Of *Aaron D. Osgood
> *Sent:* Friday, January 18, 2013 11:15 AM
> *To:* 'Carlos Alvarez'
> *Cc:* voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] 911 address policy for company phones at home***
> *
>
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> I don’t have a document – BUT – ask them to sign something accepting FULL
> LEGAL and FINANCIAL RESPONSIBILITY for compliance in the unfortunate event
> that their staff member needs 911 and cannot dial it.****
>
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> Aaron D. Osgood ****
>
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>
> Streamline Solutions L.L.C****
>
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> P.O. Box 6115****
>
> Falmouth, ME 04105****
>
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> TEL: 207-781-5561****
>
> MOBILE: 207-831-5829****
>
> ICQ: 206889374****
>
> GVoice: 207.518.8455****
>
> GTalk: aaron.osgood****
>
> AOsgood at Streamline-Solutions.net****
>
> http://www.streamline-solutions.net****
>
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> Introducing Efficiency to Business since 1986. ****
>
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> *From:* voiceops-bounces at voiceops.org [
> mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On
> Behalf Of *Carlos Alvarez
> *Sent:* Friday, January 18, 2013 10:51 AM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] 911 address policy for company phones at home****
>
> ** **
>
> We have a customer who wants us to block 911 on the phones that they give
> to key employees to take home.  They don't want to pay fees for 911 service
> at each home (which is stupid, since it's so cheap, but that's a
> digression).  I told them this is "illegal" but they asked to see the law,
> and I can't actually find something that says so.  Yet that's the common
> knowledge around the industry.  I do have the FCC documents that require an
> ITSP to provide the service, but the customer contends it doesn't apply to
> this specific case.****
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> So two questions...****
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> Does anyone here allow their customers to do this?****
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> What is the best document to give the customer to support our position?
> ****
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> -- ****
>
> Carlos Alvarez****
>
> TelEvolve****
>
> 602-889-3003****
>
> ** **
>
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