[VoiceOps] 911 address policy for company phones at home

[Carlos Alvarez]

On Fri, Jan 18, 2013 at 11:44 AM, Jon Radel <jradel at vantage.com> wrote:

>  Unless I'm missing something here, you're not proposing to sell service
> to a stationary location and warning the customer that 911 will break if
> they fail to notify you that they've moved the phone, but you're selling
> service to stationary location A when the customer has already notified you
> that they'll really be using the phone in stationary location B.  That
> really doesn't sound like the same thing at all.  They've already told you
> that the phone is going to be in location B and you're proposing to not
> handle 911 appropriately.  (My apologies if I've misunderstood the
> situation.)
>

This is a good point, and a fine line.  I'd say at least 50% of our
customers move phones.  Almost none of them tell us.  I suppose knowing
that they do puts us in a tougher legal situation than having plausible
deniability.


> I also find myself impelled to ask:  Are you actually pricing this in such
> a way that there's a line item for 911 service with a dollar figure next to
> it?  That's just inviting the customers to try haggle, and could be
> construed that you consider 911 optional rather than a fundamental part of
> your service.  Or is this all just a side-effect of charging for the DIDs
> in the additional rate center(s) where the customer's employees live?
>

It's a line item to cover our costs, just like regular phone company charge
a line item for 911 service.  We do it on a per-location basis because
that's how we are charged.

-- 
Carlos Alvarez
TelEvolve
602-889-3003
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