[VoiceOps] 911 address policy for company phones at home

[Jimmy Hess]

On 1/18/13, Mary Lou Carey <marylou at backuptelecom.com> wrote:

They should be made to understand it is not optional for their
provider to offer 911 service.

However, as ill-advised and risky as that may be, if they should
choose to do so anyways,  they may be  capable of configuring  certain
kinds of physical VoIP handset models they give to their employee,  on
their own,  in such a manner,  as the device will be unable to dial
certain numbers.

The ITSP/provider is providing the service,  but the end-user customer
altered the hardware they chose to use with the service to make it
incapable of dialing  phone numbers that they selected;   either
through its configuration files, or    some custom application or
firmware the customer loads on the VoIP phone to   provide a "banned
number"  functionality,   or a feature that will redirect emergency
calls to their own "emergency proxy"   that for capture and suppress,
without  allowing the call to reach the ITSP/VoIP provider's  servers
for routing.



> If you currently provide the roaming 911 service and the customer is
> balking
> about paying for it, I think I would just tell them that you are legally
> required to provide 911 service to your customers and you're not willing to
> accept waivers for 911 when end users move their phones because it is a
> liability issue for you. If they want to take on the liability of choosing
> to not provide 911 service to their employees when they bring their phone
> home, then they can go look for a provider who will allow them to do that.

--
-JH