[VoiceOps] 711 relay
nathana at fsr.com
Wed Mar 20 17:41:01 EDT 2013
Thanks. Right now the only N11 we accept calls for is 911, which of course is not "simply translating." So I don't really have a firm grasp on how the other N11 numbers are typically handled.
AFAIK we are not legally obligated to provide access to any N11 services other than 911 and 711, right?
From: Hiers, David [mailto:David.Hiers at adp.com]
Sent: Wednesday, March 20, 2013 2:33 PM
To: Nathan Anderson; 'voiceops at voiceops.org'
Subject: RE: 711 relay
Check with your upstream peer, the big vendors will already have you covered.
Otherwise, you simply translate like all the other N11 numbers.
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Nathan Anderson
Sent: Wednesday, March 20, 2013 14:26
To: 'voiceops at voiceops.org'
Subject: [VoiceOps] 711 relay
Question for other ITSPs out there: what are you doing for 711 TTY relay services?
I know so little about this area it's sad. Are we supposed to either staff our own relay staff, pass them off to a third-party relay service, or pass the calls off to a state-provided service? Can this be done with a third-party service a-la what 911Enable and friends do for 911 PSAP routing? What companies out there provide services like this?
If the states you provide service in have an 800 number for connecting to a state-run relay service, can I simply translate 711 to the appropriate 800 number and terminate the 800 call as I normally would?
First Step Internet, LLC
nathana at fsr.com
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