[VoiceOps] Polycom Voice Quality Monitoring (VQ Mon) with Hosted Solutions

Colton Conor colton.conor at gmail.com
Mon Aug 11 19:59:55 EDT 2014

Recently we have been using Polycom phones, and paid the additional $2 for
the VQ Mon license.VQmon is an embedded agent that supports the RTCP XR
(RFC3611) and SIP Voice Quality Reporting (RFC6035) protocols, and is able
to report the impact of transient IP problems on user perceived quality.

Does Broadsoft and/or Acme Packet SBCs collect this information, and report
on it? Today we are using MOS scores from the routers (Adtran and
Edgewater), but the per phone monitoring sounds like a better solution as
it is at the users hearing level.

Are any hosted platforms using this information for anything useful? Or the
VQMon a bad or not widely implemented solution?
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