[VoiceOps] Key System Using Polycom VVX

Colton Conor colton.conor at gmail.com
Mon Aug 18 22:37:25 EDT 2014


I have seen the same problems with the VVX series, but we not have a couple
hundred deployed. What phones do your recommend then? What softswitch are
you using?

On Mon, Aug 18, 2014 at 5:24 PM, Joshua Elson <joshelson at gmail.com> wrote:

> SLA/SCA functionality, if that's what desired, on the VVX line is spotty
> at best and is not supported at all on Asterisk/Switchvox, at least not in
> the way your users will likely expect.  At worst, it just simply doesn't
> work.  Not to mention that the VVX phone performance has been... let's call
> it "questionable," to put it mildly.  We've deployed many hundreds of them
> and we see pretty consistent complaints about laggy touchscreen performance
> and we get random reboots followed by core dumps from the phones on our
> provisioning infrastructure dozens of times every week.  If you're looking
> for key system features and thinking of using the VVX expansions, they
> barely work (and ONLY on the latest 5.x software), and really don't work as
> advertised with provisioning.
> If "true" SCA/SLA type functionality is a must, you're pretty much stuck
> with Linksys SPA, Snom, or legacy Polycom Soundpoint lines on a
> Broadsoft-based switch.  Of course, there's almost no real need for the key
> system if people are willing to holistically look at how they use the
> phones, but that's a whole different batle...
> Just my $.02.
> Josh
> On Mon, Aug 18, 2014 at 3:58 PM, Colton Conor <colton.conor at gmail.com>
> wrote:
>> Can anyone recommend an onsite IP PBX that fully supports the Polycom VVX
>> series of phones? When I say support I mean auto configure, do firmware
>> updates, etc...I know most all IP PBX's will at least be able to use the
>> VVX as a SIP extension.
>> The clients wants to emulate a key system. The IP PBX should support SIP
>> trunks of course for connection to the PSTN. The client also wants the
>> ability to use a local MoH source, paging, and other common key system
>> features that hosted systems don't do very well.
>> I was thinking switchvox, but they don't have phone feature packs for the
>> VVX line only the older phones.
>> Adtran has the 7060, but according to the latest release notes:
>> ADTRAN branded VVX phones (model names ADTRAN VVX 300, ADTRAN VVX 310,
>> VVX 400, ADTRAN VVX 410, ADTRAN VVX 500, and ADTRAN VVX 600) work with
>> NetVanta
>> 7000 series AOS release version R10.8.0 and beyond without requiring an
>> additional license key purchase.
>> The equivalent Polycom branded phones will not work with release R10.8.0.
>> If you are currently using the
>> equivalent Polycom branded phones with the NetVanta 7000 series, you will
>> need to either remain on a
>> pre-R10.8 release version or use the ADTRAN branded version of the VVX
>> phones until a licensing
>> mechanism can be added to allow the use of Polycom branded VVX models.
>> Looks like that won't be a good option since the client already has
>> regular Polycom VVX phones not the ones with Adtran's badge on them.
>> Any recommendations?
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