[VoiceOps] Broadsoft MoH

[Mark Lindsey]

BroadSoft's MOH has two option: a simple file (as you mentioned) and
an external source.

There are lots of external MOH sources; the most sophisticated is from
Messages On Hold Australia. It's a BroadWorks (and anybody else...)
-compatible standard-SIP platform that streams audio according to
schedules, and records who listens to which recording.

This is a case where any platform with the right external hooks is
drastically improved through an external SIP device. And as a bonus:
no IMS are acronyms required.

>>> mark at ecg.co +12293160013 http://ecg.co/lindsey

> On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
>
> I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
>
> Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
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