[VoiceOps] Broadsoft MoH

Colton Conor colton.conor at gmail.com
Tue Aug 19 08:47:17 EDT 2014


Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/
How much does a service like this cost?

Which external music on hold product/services are certified from Broadsoft?
What if the client want to plug in an ipod or something local for music on
hold with Broadsoft.

Am I the only one that thinks its silly Broadsoft requires an external
device to play more than one song?

On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey <lindsey at e-c-group.com> wrote:

> BroadSoft's MOH has two option: a simple file (as you mentioned) and
> an external source.
> There are lots of external MOH sources; the most sophisticated is from
> Messages On Hold Australia. It's a BroadWorks (and anybody else...)
> -compatible standard-SIP platform that streams audio according to
> schedules, and records who listens to which recording.
> This is a case where any platform with the right external hooks is
> drastically improved through an external SIP device. And as a bonus:
> no IMS are acronyms required.
> >>> mark at ecg.co +12293160013 http://ecg.co/lindsey
> > On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
> >
> > I was talking with a friend about their broadsoft implementation, and
> they mentioned that the had a client complaining about Broadsoft's music on
> hold's features. Basically, the said you could only upload one music file
> at a time, and it would only play the beginning of that file every time.
> Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or
> other audio file for you.
> >
> > Sure enough I checked out Wholesalers implementation, and found the same
> thing. Is this true for all Broadsoft installations? This seems like quite
> a feature limitation for the most advanced softswitch out there.
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