[VoiceOps] Broadsoft MoH

Mark R Lindsey lindsey at e-c-group.com
Tue Aug 19 09:23:02 EDT 2014

Yes, those are the folks; I've worked with them on tech but not the pricing.

MOHA is "BroadSoft certified" -- which means they have a Partner Config Guide (PCG), and that BroadSoft Inc employees have verified the calls flows.

It seems like all the major vendors I'm familiar with integrate with an external media server for interesting music on hold. Hence the market for MOHA. Some of the big guys sell a pre-integrated package from another firm, though, so you get some of the advantages of having a single vendor to support the whole package.

You can search in BroadSoft xChange for other on-hold device PCGs. For example, I know there's a device made for Pandora streaming music that's compatible.

>>> mark at ecg.co +1-229-316-0013 http://ecg.co/lindsey

On Aug 19, 2014, at 08:47 , Colton Conor <colton.conor at gmail.com> wrote:

> Mark,
> Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost?
> Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft. 
> Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song? 
> On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey <lindsey at e-c-group.com> wrote:
> BroadSoft's MOH has two option: a simple file (as you mentioned) and
> an external source.
> There are lots of external MOH sources; the most sophisticated is from
> Messages On Hold Australia. It's a BroadWorks (and anybody else...)
> -compatible standard-SIP platform that streams audio according to
> schedules, and records who listens to which recording.
> This is a case where any platform with the right external hooks is
> drastically improved through an external SIP device. And as a bonus:
> no IMS are acronyms required.
> >>> mark at ecg.co +12293160013 http://ecg.co/lindsey
> > On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
> >
> > I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
> >
> > Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there.
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