[VoiceOps] Canadian Toll Free

Ivan Kovacevic ivan.kovacevic at startelecom.ca
Tue May 6 15:08:57 EDT 2014

Hi Pete,

We handle this type of traffic for a number of US-based hosted providers
and US-based clients with Canadian offices, who have the exact same problem
as you. We are based in Canada.

BTW, Toll Free to Toll Free is not supposed to work… and if it does, it’s
by luck… so I wouldn’t rely on this.


Best Regards,

Ivan Kovacevic

Star Telecom | www.startelecom.ca | SIP Based Services for Contact Centers

*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *PE
*Sent:* Tuesday, May 06, 2014 3:04 PM
*To:* voiceops at voiceops.org
*Subject:* [VoiceOps] Canadian Toll Free

Greetings VoiceOpers,

There are a handful of US SIP carriers who offer the promise of doing
business in Canada with Canadian DID's. The challenge we've seen is that
when you call some toll free numbers from those Canadian DID's the call
gets blocked by the far end, presumably because the switching equipment is
in the US. No issues dialing the same numbers from the US.

We've attempted to deliver these calls over numerous different carriers
with the same results. Talking with some of these carriers, we're told this
is a known frustration and noone seems to have a way around it. The only
thing that has helped even a little is if the customer is willing to use a
toll free number as the Originating ANI, but even then it is spotty.

We're not trying to do any sort of toll bypass or anything unsavory. Just
want to be able to serve US customers who happen to also have some Canadian

Anyone have a solve for this?

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