[VoiceOps] Canadian Toll Free

[PE]

Thanks for the quick reply, Ivan. Can you shed some light on who/why these
are getting blocked? And if we interconnect directly with you this issue
goes away?


On Tue, May 6, 2014 at 3:08 PM, Ivan Kovacevic <
ivan.kovacevic at startelecom.ca> wrote:

> Hi Pete,
>
>
>
> We handle this type of traffic for a number of US-based hosted providers
> and US-based clients with Canadian offices, who have the exact same problem
> as you. We are based in Canada.
>
>
>
> BTW, Toll Free to Toll Free is not supposed to work… and if it does, it’s
> by luck… so I wouldn’t rely on this.
>
>
>
> Cheers.
>
>
>
> Best Regards,
>
>
>
> Ivan Kovacevic
>
> Star Telecom | www.startelecom.ca | SIP Based Services for Contact
> Centers
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *PE
> *Sent:* Tuesday, May 06, 2014 3:04 PM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Canadian Toll Free
>
>
>
> Greetings VoiceOpers,
>
>
>
> There are a handful of US SIP carriers who offer the promise of doing
> business in Canada with Canadian DID's. The challenge we've seen is that
> when you call some toll free numbers from those Canadian DID's the call
> gets blocked by the far end, presumably because the switching equipment is
> in the US. No issues dialing the same numbers from the US.
>
>
>
> We've attempted to deliver these calls over numerous different carriers
> with the same results. Talking with some of these carriers, we're told this
> is a known frustration and noone seems to have a way around it. The only
> thing that has helped even a little is if the customer is willing to use a
> toll free number as the Originating ANI, but even then it is spotty.
>
>
>
> We're not trying to do any sort of toll bypass or anything unsavory. Just
> want to be able to serve US customers who happen to also have some Canadian
> locations.
>
>
>
> Anyone have a solve for this?
>
>
>
> Thanks,
> Pete
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20140506/0ee0668b/attachment-0001.html>