[VoiceOps] AUP on Unlimited Calling

Curtis, Jonathan jonathan.curtis at crtc.gc.ca
Wed Sep 10 18:49:10 EDT 2014

Would anyone be interested in speaking to abusive call patterns at an upcoming M3AAWG voice and telephony abuse special interest group?


From: Jay Patel
Sent: Wednesday, September 10, 2014 4:44 PM
To: Shripal Daphtary
Cc: VoiceOps at voiceops.org
Subject: Re: [VoiceOps] AUP on Unlimited Calling

>From : http://www.vonage.com/reasonable-use-policy

Over 95% of Vonage's residential unlimited calling plan customers use less than 3000 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 3000 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:

  *   unique numbers called;
  *   call lengths;
  *   call forwarding/transferring;
  *   conference calling;
  *   short duration calls;
  *   number of calls made during a month,
  *   number of calls made to a conference calling service during a month;
  *   number of calls made during business hours;
  *   number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
  *   other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com<mailto:shripald at gmail.com>> wrote:
Hey Guys,

For all of those who provide unlimited calling plans on their hosted offering--what do you consider abusive from a minutes of usage standpoint?  1000 minutes/sub? 5000/sub?  at what point do you actually tell the customer they are abusing your service agreement and they are in breach?



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