[VoiceOps] AUP on Unlimited Calling

[Jay Patel]

>From : http://www.vonage.com/reasonable-use-policy

Over 95% of Vonage's residential unlimited calling plan customers use less
than 3000 minutes per month and do not have any unusual usage patterns in
terms of unique numbers called, high call forwarding/transferring usage and
so on. A customer's aggregate usage may be considered outside of normal use
if it exceeds 3000 minutes per month IN COMBINATION with one or more of the
following, including, but not limited to, excessive:

   - unique numbers called;
   - call lengths;
   - call forwarding/transferring;
   - conference calling;
   - short duration calls;
   - number of calls made during a month,
   - number of calls made to a conference calling service during a month;
   - number of calls made during business hours;
   - number of calls terminated and re-initiated consecutively, which, in
   the aggregate, result in excessive call lengths during a specific time
   frame; or
   - other abnormal calling patterns indicative of an attempt to evade
   enforcement of this Reasonable Use Policy



On Wed, Sep 10, 2014 at 3:29 PM, Shripal Daphtary <shripald at gmail.com>
wrote:

> Hey Guys,
>
> For all of those who provide unlimited calling plans on their hosted
> offering--what do you consider abusive from a minutes of usage standpoint?
>  1000 minutes/sub? 5000/sub?  at what point do you actually tell the
> customer they are abusing your service agreement and they are in breach?
>
> Thx
>
> Shri
>
>
>
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