[VoiceOps] Broadsoft SCA

Rob Dawson rdawson at force3.com
Thu Apr 23 11:30:24 EDT 2015

Issue one sounds like the primary phone may not be configured as shared line on the device. Couple of questions/comments –

Has the primary device been rebooted since configuring the SCA?
Are both devices the same type?
Are you using the BS supplied configuration templates?

There is a per-registration configuration element called ‘reg.x.type’ that is set by a variable (something like ‘%BWSHAREDLINE-1%’, I don’t have a BW system to look at right now) in the config  file to a value of either ‘private’ or ‘shared’. This is what determines the behavior of that line/registration on the phone. If the device is either not configured properly or has not been rebooted since the change was made then it will not process the line-seize subscription and you don’t see the line light notifications.

Assuming both endpoints are the same then I would start with a  simple reboot. After that I would verify the phone specific configuration file to make sure the variable was set correctly, and verify that they phone is downloading and processing the configuration file properly.

If the endpoints are different then check the config file template for the non-functioning device type to make sure the ‘type’ element and variable are present.

Issue two – There is a BW variable for the BLF URI (%BWBLFURI% or something? Again, I don’t have access to a BW system) t hat should be populated with the BLF URI for the first configured user on a device. I am honestly not positive if it is populated on an SCA only phone though – you can look at the device specific config to see, but would probably want to check the documentation to be certain.


From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Colton Conor
Sent: Thursday, April 23, 2015 9:14 AM
To: voiceops at voiceops.org
Subject: [VoiceOps] Broadsoft SCA

We are using Broadsoft with Polycom VVX phones. We have noticed when we have a seat that has a primarily phone and then a secondary Shared Call Appearance phone, there are certain tasks on the primary phone that we can not  do or see on the secondary SCA phone. I am trying to determine if these are Broadsoft/Polycom limitations, or if we have something configured wrong.

For example.

1. If a call come in, both phones ring. If you pick the call up on the primary phone, and then place the caller on hold, the secondary SCA phone's line will flash. You can hit the flashing line, and resume the call on the secondary SCA phone. However, we can't do the opposite. If a call come in, and the call is picked up on the secondary SCA phone, and you place the caller on hold, you see nothing on the primary phone's line. The line does not flash, and there seems to be no apparent way to resume the call.

2. BLF's show up on the primary phone's screen, but not on the secondary SCA's screen. Is that normal?

I am not to familiar with provisioning, but I know these phones are provisioned using Broadsoft DMS. Does Broadsoft DMS have a different template for a primary phone vs a SCA phone? If so I am thinking something is missing on the SCA template that is on the primary.

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