[VoiceOps] ADT Alarms Special Dialing?

[Paul Timmins]

The liability of a common carrier is typically limited to the amount 
paid for their services. I can't sue FedEx for a million dollars because 
they delivered a million dollar contract a day late and caused me to 
lose the deal. We'd all be bankrupt if someone dialed 911 during a phone 
outage and we were liable for it.

IANAL but if telephone companies and ISPs were liable for damages for 
their services not working, they'd all be bankrupt after every natural 
disaster that takes out the phone lines, for making phone lines capable 
of being sabotaged by invaders prior to breaking in, and numerous other 
things. Analog CO lines get screwed up all the time. At least twice a 
year my analog line has an issue that my home's alarm system doesn't 
like, and takes at least 2-3 days to fix (even though I work at the CLEC 
and can directly open the ticket with the underlying carrier). AT&T 
isn't liable to me if my home gets broken into during that time, and my 
employer is liable for nothing more than perhaps a service credit for 
the 2 days I was without service.

-Paul

On 08/07/2015 02:41 PM, David Thompson wrote:
>
> Alarm systems being serviced over VoIP are generally speaking a very 
> bad idea. What are you supposed to do when and if the power fails? A 
> UPS is only going to last for so long hours maybe. An analog CO line 
> gets power from the wire and won’t go offline in the event of a 
> natural or manmade disaster. The CO usually has a generator and 
> guaranteed fuel delivery. By bringing VoIP into the mix your opening 
> yourself up a huge liability if the alarm system fails due to your 
> failure and someone gets burglarized, robbed, and worse injured or 
> killed you’ll most likely be on the hook. Do yourself a favor and stay 
> away from supporting it.
>
> David Thompson
> Network Services Support Technician
> (O) 858.357.8794
> (F) 858-225-1882
> (E) dthompson at esi-estech.com <mailto:dthompson at esi-estech.com>
> (W) www.esi-estech.com <http://www.esi-estech.com>
>
> *From:*VoiceOps [mailto:voiceops-bounces at voiceops.org 
> <mailto:voiceops-bounces at voiceops.org>] *On Behalf Of *Colton Conor
> *Sent:* Thursday, August 06, 2015 6:21 PM
> *To:* voiceops at voiceops.org <mailto:voiceops at voiceops.org>
> *Subject:* [VoiceOps] ADT Alarms Special Dialing?
>
> We are a CLEC and have a had a couple of customers port away from 
> Verizon's landline service and to our voice service where we provided 
> an analog POTS line with the same number just as the client had before 
> with Verizon. We hook the POTS line up to the exact same wire going to 
> the client's alarm panel, but the alarm can't communicate with ADT.
>
> We called ADT on multiple clients behalfs, and they basically said 
> Verizon is on an approved list to work with their services and our 
> CLEC is not, so it would not work.
>
> How is ADT limiting this? Does their alarm panels dial a special 
> number that only Verizon knows or allows? This has happened with 
> multiple clients.
>
> We have not been able to get on the voice switch and see what numbers 
> they panel is actually trying to dial, but any insight to this would 
> be helpful.
>
> I have read that some alarm companies uses a special code before they 
> make an outbound call so the long distance gets billed to them or 
> something?
>
>
>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20150807/22440818/attachment.html>