[VoiceOps] ADT Alarms Special Dialing?

[frnkblk at iname.com]

David,

 

Most of us have inside or outside counsel that make sure our service agreements protect us from such things …

 

Frank

 

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Thompson
Sent: Friday, August 07, 2015 1:42 PM
To: Colton Conor <colton.conor at gmail.com>; voiceops at voiceops.org
Subject: Re: [VoiceOps] ADT Alarms Special Dialing?

 

Alarm systems being serviced over VoIP are generally speaking a very bad idea. What are you supposed to do when and if the power fails? A UPS is only going to last for so long hours maybe. An analog CO line gets power from the wire and won’t go offline in the event of a natural or manmade disaster. The CO usually has a generator and guaranteed fuel delivery. By bringing VoIP into the mix your opening yourself up a huge liability if the alarm system fails due to your failure and someone gets burglarized, robbed, and worse injured or killed you’ll most likely be on the hook. Do yourself a favor and stay away from supporting it.

 

David Thompson 
Network Services Support Technician 
(O) 858.357.8794 
(F) 858-225-1882 
(E) dthompson at esi-estech.com <mailto:dthompson at esi-estech.com> 
(W) www.esi-estech.com <http://www.esi-estech.com> 

 

From: VoiceOps [mailto:voiceops-bounces at voiceops.org <mailto:voiceops-bounces at voiceops.org> ] On Behalf Of Colton Conor
Sent: Thursday, August 06, 2015 6:21 PM
To: voiceops at voiceops.org <mailto:voiceops at voiceops.org> 
Subject: [VoiceOps] ADT Alarms Special Dialing?

 

We are a CLEC and have a had a couple of customers port away from Verizon's landline service and to our voice service where we provided an analog POTS line with the same number just as the client had before with Verizon. We hook the POTS line up to the exact same wire going to the client's alarm panel, but the alarm can't communicate with ADT.

 

We called ADT on multiple clients behalfs, and they basically said Verizon is on an approved list to work with their services and our CLEC is not, so it would not work.

 

How is ADT limiting this? Does their alarm panels dial a special number that only Verizon knows or allows? This has happened with multiple clients.

 

We have not been able to get on the voice switch and see what numbers they panel is actually trying to dial, but any insight to this would be helpful.

 

I have read that some alarm companies uses a special code before they make an outbound call so the long distance gets billed to them or something?  

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