[VoiceOps] Broadworks R17Sp4 to R20 upgrade

[Matthew S. Crocker]

R17 is no longer supported 

We upgraded for UC features, better auto attendants and announcement only Voice mail.



> On Mar 15, 2015, at 1:10 PM, Colton Conor <colton.conor at gmail.com> wrote:
> 
> What are the main highlights of 20SP1 vs  R17sp4? Seems like many Broadsoft shops are making this upgrade jump, but what is the reason for it? Did Broadsoft finally say 17 will no longer be supported, and its time to upgrade? Was there an version 18 and 19? 
> 
>> On Fri, Mar 13, 2015 at 4:58 PM, Jessie Bryan <jessie at impulse.net> wrote:
>> Hi Kumudu,
>> 
>> We have not upgraded (from 18SP1) to 20SP1 after discovering some issues during lab-testing.
>> Since BroadWorks can be used in many different ways, these issues may or not impact you.
>> 
>> 1) The ProfileServer replication silently fails copying device file-repos to it's peers.
>> 2) Another issue is with Polycom VVX Phones and the VVX Camera.  If your users have BroadWorks N-Way, and the VVX Camera attached, the N-Way call will fail to engage in most call-scenarios.
>> 3) Lastly, the bw-preUpgradeCheck-Rel_20-438231 falsely reports a DBS(maybe others) system as "SUCCESSFUL" even if the host does not have sufficient disk space.
>> 
>> All three issues have been confirmed by TAC Tier-3.
>> 
>> Since the first 2 issues are important for us, we're not upgrading until they release patches.
>> 
>> Hope that helps a little, and good luck!
>> 
>> 
>> --
>> Jessie Bryan
>> VP Engineering
>> Impulse Advanced Communications
>> Website: www.impulse.net
>> Phone: 805 884 6317
>> twitter: @jessiebryan
>> --
>> 
>>  
>> 
>> Has anyone upgraded to Broadworks R17sp4 to R20 without any issues?
>> 
>> According to the release notes most of the new features in R20 are deactivated by default.
>> 
>> However typically every major release is followed by a unimaginable number of patches.
>> 
>>  
>> 
>> Thanks,
>> 
>> Kumudu
>> 
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>> 
>>  
>> 
>> Kumudu Suriyaarachchi
>> 
>> Sr. Systems Engineer
>> 
>>  P 484.534.4427 ksuriyaarachchi at alteva.com
>> 
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