[VoiceOps] Broadworks R17Sp4 to R20 upgrade

[Kumudu Suriyaarachchi]

Thanks guys!
Your responses will help me a lot.

Support for R17sp4 ended in December 2014 officially.
BroadSoft is pushing to upgrade to R21 avoiding R18 and R19.
Based on the feature set you use you may be good with R18/R19.


Kumudu


From: Colton Conor [mailto:colton.conor at gmail.com]
Sent: Sunday, March 15, 2015 1:10 PM
To: Jessie Bryan
Cc: Kumudu Suriyaarachchi; voiceops at voiceops.org
Subject: Re: [VoiceOps] Broadworks R17Sp4 to R20 upgrade

What are the main highlights of 20SP1 vs  R17sp4? Seems like many Broadsoft shops are making this upgrade jump, but what is the reason for it? Did Broadsoft finally say 17 will no longer be supported, and its time to upgrade? Was there an version 18 and 19?

On Fri, Mar 13, 2015 at 4:58 PM, Jessie Bryan <jessie at impulse.net<mailto:jessie at impulse.net>> wrote:
Hi Kumudu,

We have not upgraded (from 18SP1) to 20SP1 after discovering some issues during lab-testing.
Since BroadWorks can be used in many different ways, these issues may or not impact you.

1) The ProfileServer replication silently fails copying device file-repos to it's peers.
2) Another issue is with Polycom VVX Phones and the VVX Camera.  If your users have BroadWorks N-Way, and the VVX Camera attached, the N-Way call will fail to engage in most call-scenarios.
3) Lastly, the bw-preUpgradeCheck-Rel_20-438231 falsely reports a DBS(maybe others) system as "SUCCESSFUL" even if the host does not have sufficient disk space.

All three issues have been confirmed by TAC Tier-3.

Since the first 2 issues are important for us, we're not upgrading until they release patches.

Hope that helps a little, and good luck!

--
Jessie Bryan
VP Engineering
Impulse Advanced Communications
Website: www.impulse.net<http://www.impulse.net>
Phone: 805 884 6317<tel:805%20884%206317>
twitter: @jessiebryan
--

________________________________

Has anyone upgraded to Broadworks R17sp4 to R20 without any issues?
According to the release notes most of the new features in R20 are deactivated by default.
However typically every major release is followed by a unimaginable number of patches.

Thanks,
Kumudu


Kumudu Suriyaarachchi
Sr. Systems Engineer
 P 484.534.4427<tel:484.534.4427> ksuriyaarachchi at alteva.c<mailto:ksuriyaarachchi at alteva.c>om





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