[VoiceOps] caller id issues with telepacific and iPhone6(ATT)

[Peter Beckman]

We forwarded calls to an iPhone on AT&T.

In Minneapolis, the CallerID came through just fine.
In Minot, SD, the CallerID showed up as Blocked or Unavailable.

On Verizon, CallerID came through just fine in both locations.

AT&T denied anything was wrong, but the customer was persistent and finally
AT&T fixed the issue. Not sure of the root cause, maybe a configuration
error at the tower or the link to that area.

Oh the fun of telecom.

Beckman

On Tue, 24 Mar 2015, Tim Glen wrote:

> We discovered this problem a few months back.
>
> I've also read its specific to iPhone and Voice over LTE.  If I recall correctly going into your iPhone 6 settings and disabling LTE or Voice over LTE 'fixes' the problem.
>
> Tim
>
>
>
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of jd
> Sent: Tuesday, March 24, 2015 2:51 PM
> To: voiceops at voiceops.org
> Subject: Re: [VoiceOps] caller id issues with telepacific and iPhone6(ATT)
>
> no androids or windows.
>
> from what i'm reading, it has to do wtih iphone VoLTE service.
>
> trying to poll to see if anyone else has had issues on someone other than telepacific.
>
> i'm not sure what the 'att plan' comment was before this but i do not have att service.
>
> On 3/24/2015 11:36 AM, Carlos Alcantar wrote:
>> Are you seeing this only with an iPhone and not with android or
>> windows phone?
>>
>>
>> Carlos Alcantar
>> Race Communications / Race Team Member
>> 1325 Howard Ave. #604, Burlingame, CA. 94010
>> Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com
>> <http://www.race.com/>
>>
>>
>>
>>
>>
>>
>> On 3/23/15, 5:23 AM, "Frank Bulk" <frnkblk at iname.com> wrote:
>>
>>> Sounds like you have an AT&T plan, call customer service.
>>>
>>> Frank
>>>
>>> -----Original Message-----
>>> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of jd
>>> Sent: Monday, March 23, 2015 12:00 AM
>>> To: voiceops at voiceops.org
>>> Subject: [VoiceOps] caller id issues with telepacific and
>>> iPhone6(ATT)
>>>
>>> recently with telepacific, we have noticed calls to ATT iPhone 6
>>> users will show up as unknown or private.
>>>
>>> I tried a single verizon iPhone 6 and caller id shows but ATT still
>>> will not display any caller id.
>>>
>>> I've googled and seen that some people on ATT's site in 2014 were
>>> complaining.
>>>
>>> has anyone noticed or know of an issue here? it's been two weeks,
>>> possibly longer that we have been experiencing this issue.
>>> _______________________________________________
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>>>
>>>
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>
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
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