[VoiceOps] Hunt Group "as a Service"

[Tony Zunt]

We evaluated Hosted VoIP service from AT&T and it has that functionality,
as would any of the hosted SMB service offerings based on Broadsoft or
Cisco.  HVS may be a decent option if you already use AT&T MPLS.  Not sure
if you'd consider that an "in band" solution.  We didn't select HVS however
b/c management preferred a traditional ACD for our environment having 2000
agents.  Looked like HVS could have supported it, I guess we'll never
know.

Would the following satisfy your 'out-of-band' requirement?: If your
requirements are modest, you could provide a SMB voice gateway (Cisco CME,
SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones
to it, and use the internal hunt group functionality to distribute calls.
Call Manager Express is mature & time-proven for this purpose with a small
number of phones and would be my recommendation.  Thanks

On Fri, Aug 12, 2016 at 10:19 AM David Wessell <david at ringfree.com> wrote:

> We use pagerduty.com for just this reason. It allows for tiered
> schedules and the user has to enter something into the phone to accept
> it. This way we don't accidentally have something go to someones
> voicemail and miss the notification.
>
>
>
> On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org> wrote:
> > On 11/08/16 17:26, Rafael Possamai wrote:
> >> Someone would call whatever DID is assigned, and the PBX would go down
> >> a list of numbers to call until someone picks up. My use case is to
> >> provide an on-call support line that does not rely on our internal
> >> infrastructure or existing phone system
> >
> > Just be aware if you are calling mobiles and they divert to voice
> > mail.    First out of signal mobile will go to voice mail, and no other
> > phone will ring.
> >
> > If safety critical, most people have a `press 1` to accept the call.  Or
> > some clever voicemail detection.
> >
> > Tim
> >
> >
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>
>
> --
>
>
> David Wessell
> President, Ringfree Communications, Inc
> p: 828-575-0030 x101 a: 475 S Church St Hendersonville, NC 28792
> s: www.ringfree.com e: david at ringfree.com
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