[VoiceOps] Hunt Group "as a Service"
rdawson at force3.com
Mon Aug 15 13:50:25 EDT 2016
You could use Cisco’s Tropo voice APIs and script your own solution pretty easily. Wouldn’t have a pretty UI, but if it is for internal use it may work?
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tony Zunt
Sent: Sunday, August 14, 2016 9:05 AM
To: David Wessell <david at ringfree.com>; VoiceOps (voiceops at voiceops.org) <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Hunt Group "as a Service"
We evaluated Hosted VoIP service from AT&T and it has that functionality, as would any of the hosted SMB service offerings based on Broadsoft or Cisco. HVS may be a decent option if you already use AT&T MPLS. Not sure if you'd consider that an "in band" solution. We didn't select HVS however b/c management preferred a traditional ACD for our environment having 2000 agents. Looked like HVS could have supported it, I guess we'll never know.
Would the following satisfy your 'out-of-band' requirement?: If your requirements are modest, you could provide a SMB voice gateway (Cisco CME, SONUS SBC 1000-2000), terminate your DID(s) to it, register some SIP phones to it, and use the internal hunt group functionality to distribute calls. Call Manager Express is mature & time-proven for this purpose with a small number of phones and would be my recommendation. Thanks
On Fri, Aug 12, 2016 at 10:19 AM David Wessell <david at ringfree.com<mailto:david at ringfree.com>> wrote:
We use pagerduty.com<http://pagerduty.com> for just this reason. It allows for tiered
schedules and the user has to enter something into the phone to accept
it. This way we don't accidentally have something go to someones
voicemail and miss the notification.
On Fri, Aug 12, 2016 at 10:12 AM, Tim Bray <tim at kooky.org<mailto:tim at kooky.org>> wrote:
> On 11/08/16 17:26, Rafael Possamai wrote:
>> Someone would call whatever DID is assigned, and the PBX would go down
>> a list of numbers to call until someone picks up. My use case is to
>> provide an on-call support line that does not rely on our internal
>> infrastructure or existing phone system
> Just be aware if you are calling mobiles and they divert to voice
> mail. First out of signal mobile will go to voice mail, and no other
> phone will ring.
> If safety critical, most people have a `press 1` to accept the call. Or
> some clever voicemail detection.
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