[VoiceOps] Test Call Request

Matthew Yaklin myaklin at firstlight.net
Fri Feb 12 14:51:27 EST 2016

Called twice from 603-703-0116. 2:48 PM EST time frame.

Dead air (no rings) then I hear the recording.

Dead air (no rings, very long pause... long) then I hear the recording.

Sent to SIPRoutes.

From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nick Olsen <nick at flhsi.com>
Sent: Friday, February 12, 2016 2:42 PM
To: voiceops at voiceops.org
Subject: [VoiceOps] Test Call Request

Greetings all,

I come to you today with a request.

We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt.

We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call).

I was hoping I could get a few of you to call a test number of mine and report failures.

The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up.

If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to.

It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations
(855) FLSPEED  x106

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