[VoiceOps] Test Call Request

[Peter Beckman]

Oddly, tonight I also had a customer complaining of the same issue as Nick.

They called a number we service three times and it hung with silence with
no rings for 20 seconds and then hung up. Like Nick, we never got the calls.

All of our tests through Thinq, Bandwidth and Verizon Wireless were
successful without issue.

A bizzare situation. I think that this might be a larger termination issue.
What company might be the single point of failure?

Is anyone else experiencing this, or getting complaints?

And how do we, as an industry, monitor and alert on this kind of
situation??!!

Beckman

On Fri, 12 Feb 2016, Jared Geiger wrote:

> O1 opened a ticket with the ULC also.
>
> It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if
> a couple get it fixed, everyone will be all fixed.
>
> On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <paul at timmins.net> wrote:
>
>> Level 3 routed away from an "underlying carrier" and now i can call
>> through just fine. They opened a ticket with the "underlying carrier" so
>> hopefully that kicks this issue in the junk for you :D
>>
>>
>> On 02/12/2016 05:33 PM, Rafael Possamai wrote:
>>
>> Called from 414-269-60xx via SIP Logic out of NYC.
>>
>> The recording played right away, no problems here.
>>
>> On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote:
>>
>>> Greetings all,
>>>
>>> I come to you today with a request.
>>>
>>> We've been getting a lot of complaints from customers about their number
>>> not being able to be called. In our CDR, We show no record of the call
>>> attempt.
>>>
>>> We get two general reports. 1. The call rings and rings (We never get the
>>> call). 2. The call plays back "Please wait while we contact the party you
>>> are calling" followed by never ending ringing. (We never get the call).
>>>
>>> I was hoping I could get a few of you to call a test number of mine and
>>> report failures.
>>>
>>> The number is 321-205-1234, It should immediately answer and play back
>>> our "You've reached Florida High Speed Internet" sound file. No DTMF
>>> options will work, Then it'll hang up.
>>>
>>> If you could report back (on/offlist) with the outcome of the call. And
>>> the carrier you terminated the call to.
>>>
>>> It would be greatly appreciated, Thanks!
>>>
>>> Nick Olsen
>>> Network Operations
>>> (855) FLSPEED  x106
>>>
>>>
>>> _______________________________________________
>>> VoiceOps mailing list
>>> VoiceOps at voiceops.org
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>
>>>
>>
>>
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>>
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>

---------------------------------------------------------------------------
Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/
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