[VoiceOps] Test Call Request

[Nick Olsen]

Morning All,
  
 I would like to sincerely thank everyone that assisted me in getting my 
issue resolved.
  
 I can say the one method I had of testing this issue here locally is now 
fixed. I'll know more as I start to gain customer feedback.
  
 But seriously. You guys rock. Within an hour of my email going out. I had 
a handful of tickets with some of the biggest carriers opened on my behalf. 
Everyone I kindly asked to open a ticket was nothing less then extremely 
helpful and quick to go to bat for me. Thank you all, Again.
  
 I suspect the big issue here was most likely Level 3. With the scope of 
the issue and how many carriers I saw having trouble reaching me, It had to 
be a big player.

Nick Olsen
Network Operations  (855) FLSPEED  x106

  

----------------------------------------
 From: "Jared Geiger" <jared at compuwizz.net>
Sent: Friday, February 12, 2016 8:37 PM
To: "VoiceOps" <voiceops at voiceops.org>
Subject: Re: [VoiceOps] Test Call Request   
 O1 opened a ticket with the ULC also.  
 It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if 
a couple get it fixed, everyone will be all fixed.

   On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <paul at timmins.net> wrote:  
  Level 3 routed away from an "underlying carrier" and now i can call 
through just fine. They opened a ticket with the "underlying carrier" so 
hopefully that kicks this issue in the junk for you :D  

On 02/12/2016 05:33 PM, Rafael Possamai wrote:

    Called from 414-269-60xx via SIP Logic out of NYC.  
 The recording played right away, no problems here.
   On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <nick at flhsi.com> wrote:   
Greetings all,
  
 I come to you today with a request.
  
 We've been getting a lot of complaints from customers about their number 
not being able to be called. In our CDR, We show no record of the call 
attempt.
  
 We get two general reports. 1. The call rings and rings (We never get the 
call). 2. The call plays back "Please wait while we contact the party you 
are calling" followed by never ending ringing. (We never get the call).
  
 I was hoping I could get a few of you to call a test number of mine and 
report failures.
  
 The number is 321-205-1234, It should immediately answer and play back our 
"You've reached Florida High Speed Internet" sound file. No DTMF options 
will work, Then it'll hang up.
  
 If you could report back (on/offlist) with the outcome of the call. And 
the carrier you terminated the call to.
  
 It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations   (855) FLSPEED  x106

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