[VoiceOps] Park Button on Polycom Phones
colton.conor at gmail.com
Tue Feb 16 12:42:42 EST 2016
The platform in question is Broadsoft.
So we can easily program an EFK that prompts the user to enter an
extension, and then press enter. Then in the background the phone dials
*68EXTN# where EXTN is the extension number that the user inputted. That
works fine. Broadsodt will then come on saying you call has been
successfully parked against EXTN.
But what our users want is to be able to hit a similar park button, and
then, instead of manually entering the extension number, they want to hit
the BLF line they are monitoring (on their expansion module/sidecard) to
park the call against that BLF user.
They do not want park orbits, dedicated park extensions, or Park 1, Park2,
Park 3 kind of buttons, nor do we want to implement those.
There should be an easy universal call park where using the same button
they can either manually enter the extension or hit a speed
dial/blf/contact to park the call against.
On Tue, Feb 16, 2016 at 2:58 AM, Rob Dawson <rdawson at force3.com> wrote:
> The functionality of a park EFK is going to be dependent upon the way that
> your call control platform implements the park feature whe you dial the
> FAC. For example, in Broadworks you are required to input the extension to
> park the call on. I think you can set the EFK to dial the extension
> automatically, but this would require one park and retrrieve EFK per park
> In Asterisk, when you park a call the system parks the call against the
> next available park orbit and announces the park position to the caller. Un
> fortunately, it uses a globally defined list of park extensions which
> doesn’t allow for multi-tenancy.
> I had the idea of creating an extension/user per customer in Broadworks,
> registering it as a SIP peer on a Asterisk box, and creating an application
> that would mimick call parking without actually using the park application
> to get around the global park definition issue.
> Another option on Broadworks would be to create a dedicated range of park
> users/extensions and use Automatic Call Hold/Retrieve and BLFs to create
> “park orbits” and be able to monitor their status. I actually played with
> this solution and it was viable.
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Colton
> *Sent:* Sunday, February 14, 2016 7:23 PM
> *To:* voiceops at voiceops.org
> *Subject:* [VoiceOps] Park Button on Polycom Phones
> Anyone know how to make an enhanced feature key (EFK) on Polycom VVX
> phones that lets you park a call on a line you are monitoring. Ideal
> condition would be to hit the park button on an active call, and then hit
> the line/blf you want to park the call on.
> The EFK's I have seen out there want you to manually enter the extension
> of where you would like to park the call. That is not ideal.
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