[VoiceOps] Appearance of an International call

[Colin Brown]

Also, why the hell would you send e-mail in comic sans font?!?


This is really the most important part.

On Wed, Jun 15, 2016 at 1:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:

> Well, I've never even heard of this before, so are you sure it's not
> related to your upstream carriers, and/or your own systems?  Have you
> tested multiple upstreams (and which have you tried)?  We're on Onvoy and
> calling Verizon phones that should be on VoLTE, no issues.  I'm not sure if
> there's a way to know for sure if one particular phone is on VoLTE.
>
> Also, why the hell would you send e-mail in comic sans font?!?
>
>
> On Wed, Jun 15, 2016 at 10:22 AM, Kidd Filby <kiddfilby at gmail.com> wrote:
>
>> Group;
>>
>>
>>
>> I have noticed some weird trouble cases, over the past year, dealing with
>> US originated calls showing up on a cell phone as an international call,
>> using the first 2-digits as a country code.
>>
>>
>>
>> On one incident, we worked with Verizon, to really nail down the
>> culprit.  Their engineer was very interested in finding the root cause and
>> he spent a lot of time with us (as well as our carriers and our customer)
>> trying to figure out what was causing this to occur.  He determined, in
>> their network anyway, it was how they were treating call information when
>> he activated the VoLTE service.  If he turned off the service, on the same
>> phone, the caller ID information would be correct.  When he activated the
>> VoLTE, the information was incorrect and said it was an international call
>> and provided the country it thought the call originated from.  He said
>> there is nothing he can currently do about it, other than turning off
>> VoLTE… and we all know that isn’t going to happen.
>>
>>
>> All of the complaints, we have had, have been to iPhones.
>>
>>
>>
>> *There is also another cause for this behavior that has to do with a
>> CNAM-Like AP, some people had activated, and that had us chasing our tails
>> for a while as well.*
>>
>>
>>
>> What I am wondering is, how many other folks out there are running into
>> these scenarios and….
>>
>> 1.       What are your telling your customers?
>>
>> 2.       What are your carriers telling you.
>>
>> 3.       What have you determined the issue was?
>>
>>
>>
>> Also, if what we have been being told is incorrect, then I’d like to know
>> that too.
>>
>>
>>
>> Several of our customers are negatively affected by this and we really
>> need to figure out a solution for the industry.
>>
>>
>>
>> Thanks;
>>
>> Kidd
>>
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>>
>>
>
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