[VoiceOps] Appearance of an International call

[Carlos Alvarez]

Well, I've never even heard of this before, so are you sure it's not
related to your upstream carriers, and/or your own systems?  Have you
tested multiple upstreams (and which have you tried)?  We're on Onvoy and
calling Verizon phones that should be on VoLTE, no issues.  I'm not sure if
there's a way to know for sure if one particular phone is on VoLTE.

Also, why the hell would you send e-mail in comic sans font?!?


On Wed, Jun 15, 2016 at 10:22 AM, Kidd Filby <kiddfilby at gmail.com> wrote:

> Group;
>
>
>
> I have noticed some weird trouble cases, over the past year, dealing with
> US originated calls showing up on a cell phone as an international call,
> using the first 2-digits as a country code.
>
>
>
> On one incident, we worked with Verizon, to really nail down the culprit.
> Their engineer was very interested in finding the root cause and he spent a
> lot of time with us (as well as our carriers and our customer) trying to
> figure out what was causing this to occur.  He determined, in their network
> anyway, it was how they were treating call information when he activated
> the VoLTE service.  If he turned off the service, on the same phone, the
> caller ID information would be correct.  When he activated the VoLTE, the
> information was incorrect and said it was an international call and
> provided the country it thought the call originated from.  He said there is
> nothing he can currently do about it, other than turning off VoLTE… and we
> all know that isn’t going to happen.
>
>
> All of the complaints, we have had, have been to iPhones.
>
>
>
> *There is also another cause for this behavior that has to do with a
> CNAM-Like AP, some people had activated, and that had us chasing our tails
> for a while as well.*
>
>
>
> What I am wondering is, how many other folks out there are running into
> these scenarios and….
>
> 1.       What are your telling your customers?
>
> 2.       What are your carriers telling you.
>
> 3.       What have you determined the issue was?
>
>
>
> Also, if what we have been being told is incorrect, then I’d like to know
> that too.
>
>
>
> Several of our customers are negatively affected by this and we really
> need to figure out a solution for the industry.
>
>
>
> Thanks;
>
> Kidd
>
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